Support
Questions, ideas or something not working? We’re glad to help.
Email us at
support@billschedule.appTell us which iPhone and iOS version you’re using, and what you were doing when the problem happened. A screenshot helps.
Common questions
How do I restore my purchase?
Open Settings, tap Unlimited bills, then Restore. Use the same Apple Account you bought it with. The app also checks by itself each time it opens.
My bills aren’t the same on my iPad and iPhone.
Make sure both devices are signed in to the same Apple Account with iCloud turned on, and that iCloud sync is on in the app’s Settings on each one. Changes can take a minute to arrive.
I’m not getting reminders.
In the app, open Settings, then Reminders, and check they’re on. Then, in your iPhone’s Settings app, open Notifications, then Bill Schedule, and allow notifications. A Focus mode can also hold them back. Bills already ticked as paid don’t send reminders.
How do I move my bills to a new iPhone?
With iCloud sync on, they appear on the new iPhone once you sign in to the same Apple Account. Or tap Download backup on the old iPhone, then Restore from backup on the new one.
A bill isn’t showing where I expect.
Open the bill and check Runs. If it has an end month, it stops appearing after that month. Bills with an end month show it on their row.
Face ID isn’t working.
Your iPhone passcode always unlocks the app. To stop the lock, open Settings and turn off Face ID lock.
How do I change the currency?
Open Settings, then Currency. Automatic follows your iPhone’s region. Only the symbol changes; amounts are never converted.
What does the free version include?
Everything, for up to 6 bills. A one-time purchase unlocks unlimited bills, paychecks for a second or third job, and extra app icons.
How do I delete my data?
Deleting the app removes its data from that device. If iCloud sync is on, turn it off in the app first, or delete the app from all your devices. Backups you downloaded are files you control, so delete them wherever you saved them.
New to the app? Start with the quick guide.